We stand behind every order — because your pup deserves gear that fits right and feels right. Our return and exchange process is simple, transparent, and designed to keep things stress-free.
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at info@hypepups.co with your order number and clear photos of the issue.
Our team will review your case and determine the best resolution according to our policy.
Only verified cases of damaged or incorrect items are eligible for replacement or refund consideration.
Please double-check your pup's measurements using our Size Guide before placing an order.
If you need help choosing the right fit, our team is happy to assist before you buy.
Due to hygiene and safety standards, we cannot accept returns or refunds for sizing errors or change-of-mind requests.
All products must remain unused, unwashed, and free of pet hair or signs of wear to qualify for review.
Each piece is made and packed exclusively for your pup — once opened or tried on, it cannot be resold for health and safety reasons.
A return or exchange request may be reviewed only if:
Requests outside these terms are not guaranteed approval.
Unauthorized returns or items sent without approval cannot be accepted.
Original shipping fees are non-refundable.
Sale and clearance items are final sale.
Only one exchange or review request may be processed per order.
We reserve the right to decline claims that do not meet our policy requirements.
Our mission is simple — keep tails wagging and customers happy.
We handle every case with care, fairness, and transparency, ensuring your experience with Hype Pups is always a good one.
We currently review exchange requests on a case-by-case basis.
If your order qualifies, our team will help you find the best possible solution.
Please double-check our Size Guide before ordering to ensure the perfect fit the first time.
For hygiene and safety reasons, we cannot accept any item that has been worn, washed, or tried on.
Every piece we ship is brand new and packed exclusively for your pup — this policy keeps all pets safe and every customer confident in what they receive.
All issues must be reported within 48 hours of delivery.
After that window, we can't guarantee that a review or replacement will be approved.
Once your request and photos are received, our team reviews it within 2–3 business days and follows up by email with the next steps.
Shipping costs are non-refundable.
In rare approved cases where a refund is issued, it applies only to the product value.
Yes — all sale, promotional, or clearance items are considered final sale and are not eligible for return or exchange.
You can reach us anytime at info@hypepups.co — our team will respond within 1–2 business days.